Complaint

COMPLAINT Management

The COMPLAINT feature in Aegis PMS provides a structured way for users to report, track, and resolve issues within the organization. This helps ensure problems are addressed quickly and transparently while maintaining a clear record of each complaint.

The COMPLAINT module is typically used for:

• Reporting Issues: Users can submit system errors, operational problems, service concerns, or security-related issues.

• Tracking Resolution: Each complaint can be monitored from creation to resolution, ensuring accountability and timely handling.

• Communication: Allows staff to raise concerns or feedback related to processes, departments, or services within the company.

Access Complaint Module

To manage complaints:

Navigate to:
Application → Tools → COMPLAIN

This screen displays all complaints that have been created but are still unresolved / unattended.

Add a New Complaint

To register a new complaint:

1. Click the pencil icon or press ALT + 2

2. Enter the required complaint details (department, description, priority, etc.)

3. Save the complaint

Once saved, the complaint becomes visible on the list for follow-up.

Attend or Resolve a Complaint

After a complaint has been handled:

1. Use the search fields to locate the complaint

2. Click the three-dot menu on the left of the complaint row

3. Select Attend to mark it as addressed

This updates the complaint status and removes it from the pending list.