Complaint

COMPLAINT Management

InThe COMPLAINT feature in Aegis Software,PMS the "COMPLAINT" icon likely refers toprovides a featurestructured thatway allowsfor users to file,report, track, orand manageresolve complaintsissues within the system.organization. ItThis couldhelps beensure problems are addressed quickly and transparently while maintaining a clear record of each complaint.

The COMPLAINT module is typically used for:

• Reporting IssuesIssues:: Users can reportsubmit system-relatedsystem errors, operational problems, securityservice concerns, or other operationalsecurity-related issues.

• Tracking ResolutionResolution:: ItEach mightcomplaint allowcan usersbe monitored from creation to followresolution, theensuring progressaccountability ofand atimely complainthandling.

  until it is resolved.

• CommunicationCommunication:: AAllows channel for usersstaff to send feedback or raise concerns aboutor services,feedback related to processes, departments, or experiencesservices within the company.

Access Complain Module

To manage COMPLAINT,complaints:

go

Navigate to to:
Application >>→ Tools >>→ COMPLAINT. You will see the following screen. Click on ‘COMPLAINT’ icon.  COMPLAIN

This screen displays all complaints that have been created but are still unresolved / unattended.

Add a New Complaint

To register a new complaint:

1. Click the pencil icon or press ALT + 2

2. Enter the required complaint details (department, description, priority, etc.)

3. Save the complaint

Once saved, the complaint becomes visible on the list for follow-up.

Attend or Resolve a Complaint

After a complaint has been handled:

1. Use the search fields to locate the complaint

2. Click the three-dot menu on the left of the complaint row

3. Select Attend to mark it as addressed

This updates the complaint status and removes it from the pending list.