Complaint Report

Complaint Report

InThe Complaint Report in Aegis Software, the "COMPLAINT REPORT" icon likely refers to a feature thatSoftware allows users to generate,view view, orand track reports related to complaints filedsubmitted within the system. ThisIt couldhelps bemanagement usedmonitor for:complaint status, types, and resolution progress.

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Purpose

• Viewing Complaints: Accessing a list of

  View complaints that have been submitted by employees, clients, or customers.customers

• Generating Reports: Creating detailed reports on the status, types, and resolution of complaints for review by management or other departments.
• Tracking Resolution: Monitoring the

  Track progress of complaints from submission to resolution,resolution

  ensuring
that
• issues

  Generate aresummaries addressedfor inmanagement areview

  timely manner.

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Access

ToNavigate see activities of all the users, go to to:
Application >>→ Report >>→ Complaint Report.Report

You will see the followingreport screen.screen Afterwith that, at first select the specific usersearch and thenfilter date to see all the activities of that user.options.

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Filter & Load Report

• Select User: Choose the user who filed the complaint

• Select Date / Date Range

• Click Search or press ALT + L

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Report Output

• Complaint Date & Time

• Complaint Type / Category

• User / Employee

• Status (Pending / In Progress / Resolved)

• Assigned Department or Staff

• Resolution Remarks

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Important Notes

• Read-only report; complaints cannot be added or edited here

• Access limited to authorized users

• Useful for monitoring, follow-ups, and audits